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June 23, 2017

Reseller Frequently Asked Questions

If you have a question not listed below please feel free to contact us.

Why should I resell your services?

Q. Do you offer technical support for my clients?

Q. How do I add or delete features on my client's domains?

Q. You offer reseller accounts with unlimited domains? What does that mean?

Q. Will you ever contact my clients?

Q. What is data transfer?

Q. Can I upgrade my reseller plan at any time? What is the price to upgrade?

Q. What are the name servers that my clients use?

Q. I would like to register a domain name from you for use under my reseller account, how do I do this?

Q. With my reseller control panel can I create accounts in real time?

Q. As a reseller am I able to have my own resellers?

Q. Can I use a reseller plan for my own personal domains?

Why should I resell your services?
A. As a SkyLap reseller, we help you establish and build your own brand name on the Internet, giving you total control over the features, pricing and packaging of all the value-added plans/packages that you can offer your customers. You are able to setup your own Internet business without having to make huge investments in infrastructure / servers. The web hosting market is extremely profitable even with the current unstable economy.

Do you offer technical support for my clients?
A. No you must provide direct support to your clients, we remain anonymously in the background. However if you have a question or issue you need help with you can contact support directly and we will be happy to help.

How do I add or delete features on my client's domains?
A. As our reseller we provide you total control over all your resold accounts. You will be given access to your very own Reseller Control Panel, where you will find numerous online forms to add or delete features on any of your resold accounts.

You offer reseller accounts with unlimited domains? What does that mean?
A: It means that as long as you stay within the bandwidth/space limits, you can host all the domains you want. This offers flexibility to resellers and maximizes profits.

Will you ever contact my clients?
No, at no point will we contact any of your clients. We bill you directly for all services and do not contact your clients at any point.

What is data transfer?
Your data transfer is the total number of data packets which are transferred across the Internet to or from your account. Hosting companies impose data transfer restrictions in order to control their bandwidth usage and ensure a high standard of service.

Can I upgrade my reseller plan at any time? What is the price to upgrade?
Yes you can upgrade your reseller account at any time for the difference in the price of plans. Contact us if you would like to upgrade.

What are the name servers that my client use?
Our name servers are based on the domain "lowestpricedhosting.com" (please note the domain lowestpricedhosting.com does not exist so your customers will not know about us.)

Plesk Server DNS information:
Primary DNS Server: ns1.hitdns.com
Secondary DNS Server: ns2.hitdns.com

Or you can buy your own name servers so your customers can use:


ns1.yourdomain.com
ns2.yourdomain.com

as their domain servers.


I would like to register a domain name from you for use under my reseller account, how do I do this?
This can be done through our domain name registration section of our website where you can purchase a domain registration for $12.95/year.

With my reseller control panel can I create accounts in real time?
Yes you can create accounts in real time via your reseller control panel with no intervention from us.

As a reseller am I able to have my own resellers?
With your reseller account only one reseller control panel is included, so unless you decide to give someone else access to your reseller control panel (they would be using the same username and password as you) then only you will have the ability to create hosting accounts.

Can I use a reseller plan for my own personal domains?
Many people simply do this to save on monthly costs. It's a great idea if you have more than one site especially since you have the complete control to add/remove/edit the accounts.



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